Privacy Policy

MCharge Ltd and hmv Privacy Policy

MCharge Limited trading as hmv Game Credit ("hmv", "Us", "We" or "Our") is committed to protecting Our users' privacy on (this "Site"). We strive to make our site a safe environment for everyone who visits and uses Our services. We are committed to providing you the best possible online service and experience as well as the best products and services.

The purpose of this policy statement is to fully share with you:
  • - How we use the information
  • - With whom we share the information
  • - How you can change the information

This policy addresses our practices with respect to our website, but does not address the practices of any website we link to (including the merchants and content providers we link to). This policy is incorporated into, and subject to the terms of, our User Agreement.

How We Use Information collected

We use information which you provide us to keep track of Our services you have signed up to receive. We may also use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site's content and layout. We do this in an attempt to improve our site and better tailor it to meet our users' needs. We may also use personally identifiable information about you to deliver information to you that, in some cases, is targeted to your interests, such as targeted banners and promotions. We use your email address and phone number to contact you regarding administrative notices or latest news from time to time. You can opt out of future mailers at the bottom of these outgoing emails and SMS messages. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the site, to resolve disputes, troubleshoot problems and enforce our Terms and Conditions. Any information sent to Us for text messaging and or storage purposes will remain the property of the account holder. We will at no time collect or redistribute this information without your consent, except where legally required by law to do so. This is with particular reference to any database, numbers and/or recipient details that you may deliver to us, or store on our databases.

Disclosure of Your Information

We do not sell or rent any personally identifiable information about you to any third party. We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you. We offer features on our site where we will by necessity; need to provide some of your information to the third party offering such services. To the extent that that third party requires your information to enable you to use their service, we will notify you of the specific information that will be provided to such third parties. Before you use the service you should evaluate whether you will accept the terms and conditions of the third party service, and give Us the right to pass your information on to that third party. In addition, We must comply with court orders, information requests from government agencies and regulators and other legal and regulatory processes that may require the disclosure of your personally-identifiable information. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. You agree that We may without your prior permission disclose your Personal Information to other hmv Group companies, Our suppliers, subcontractors and business partners where necessary in order to operate this Site and/or to provide you with services that you have requested. We may transfer your Personal Information to other hmv Group companies, or to Our suppliers, subcontractors and business partners located outside of the European Economic Area ("EEA"). You should be aware that some of these countries might have data protection laws that are equivalent to the Data Protection Act 1998 (which regulates the use of personal data by companies and other business in the UK) but that some may not. You hereby consent to Our transferring your Personal Information to other hmv Group companies, Our suppliers, sub-contractors and business partners located outside the EEA in connection with your use of this Site.

Limits on Our Abilities

Although your privacy is very important to us, due to the existing legal and technical environment, we cannot ensure that your personally identifiable information will not be disclosed to third parties in ways not described in this policy. Additionally, we can (and you authorize us to) disclose any information about you to private entities, law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate to address or resolve inquiries or problems. This will not be done for commercial purposes or gain from MCharge Ltd or hmv as such.

Data Protection Commissioner

MCharge is registered with the Data Protection Commission and in doing so must demonstrate to the body that it adheres to strict guidelines with regard to data collection and management. Call statistics are protected in house by a password protected client website and only a limited number of MCharge staff has access to the MCharge master call logging package. Confidentiality is of the utmost importance.

You can contact support at

MCharge Ltd name is registered. MCharge Ltd, registered in Ireland. No. 492920. Registered Office 8 Clarinda Park North, Dun Laoghaire, Co. Dublin, A96 XH21. © 2017 MCharge Ltd